This guide outlines the main stages commonly relevant to a travel booking. The package-specific written quotation and supplier conditions remain important.
Quotation and availability
A quotation is based on information available when issued and may be time limited. Supplier availability can change until confirmation.
Confirmation and payment
A booking is confirmed only when AFA Travel has accepted it, received the required payment and issued confirmation.
Traveller information
Names, dates of birth, passport details and other information must be accurate and match the relevant documents.
Changes and cancellations
Changes and cancellations depend on availability, timing and the conditions of the relevant suppliers. Ask for the cost and effect in writing.
Passports, visas, health and insurance
Each traveller is responsible for valid documents and current requirements. Consider suitable travel insurance as soon as a booking is made.
Problems and complaints
Report a problem promptly during travel so there is an opportunity to assist. Include the booking reference and supporting information in any later complaint.
Questions about this page
Contact AFA Travel or call +44 7578 608135 if you need this information in another format.