Frequently asked questions
Use the category controls on this page to find questions about Hajj, Ummrah, payments, documents, health, accessibility and customer support.
Are visa arrangements included in every package?
The package card shows the main included features. Ask our team about the visa process and the documents required for the package you select.
Can families and groups travel together?
Family and group requirements can be discussed when you enquire. Share the number of adults, children and preferred room arrangements.
Can I enquire about Iraq Ziyarat?
Yes. Iraq Ziyarat information covers Najaf, Karbala, Kufa, Baghdad and Kadhimayn. Confirmed dates, prices and arrangements are shown only when entered by the administrator.
Can I enquire through WhatsApp?
Yes. Package and website WhatsApp buttons open a message to the configured AFA Travel number.
Can I request a particular room arrangement?
You can request double, triple or shared accommodation. Availability and any additional charges will be explained before booking.
Can I speak to someone before submitting an enquiry?
Yes. Use the Call Our Team or WhatsApp Our Team buttons to discuss your requirements.
How are hotel locations explained?
We aim to provide clear information about the hotel area and distance where confirmed. Ask our team if you need help comparing accommodation options.
How do I enquire about a Hajj or Ummrah package?
Use the enquiry form, telephone or WhatsApp. Tell us the package you are interested in, your preferred dates and the number of travellers.
How do I submit a package enquiry?
Choose a package and use Submit Enquiry, or complete the general enquiry form. Include your preferred dates, traveller numbers and contact method so the team can respond clearly.
How will I receive final travel information?
Final documents, travel details and preparation guidance are shared using the contact details provided during the booking process.
What information should I provide before booking?
Please share passport details, travel preferences, room requirements and any mobility, medical or dietary needs that may affect your journey.
What should I tell you about health or mobility needs?
Tell our team before booking about a medical condition, disability, mobility difficulty, wheelchair requirement, dietary need or regular medication so the available support can be explained.
Can package prices change?
Package prices and availability may change until a booking is confirmed. The team will explain the current price, what is included and the next steps before you proceed.
How do I submit a package enquiry?
Choose Submit Enquiry on a package card or open the enquiry page. Add the traveller details, preferred contact method and any dates or requirements you already know.
Where can I review the complete Hajj inclusions and exclusions?
Open View Details for the package and review Included and Excluded together with the written package information before booking.
Where can I review the complete Hajj inclusions and exclusions?
Open View Details for the package and review Included and Excluded together with the written package information before booking.
Can package prices change?
Package prices can change when airline, hotel, visa, transport or supplier costs change. Review the current written quotation and package terms before making a payment.
How do I compare accommodation categories?
Compare category together with location, room arrangement, journey duration, transport, included services and the complete price.
How do I compare accommodation categories?
Compare category together with location, room arrangement, journey duration, transport, included services and the complete price.
What is included in a Hajj package?
Inclusions depend on the selected package. Open the package detail page to review accommodation, meals, transport, guidance, Mashair category and the separate exclusions section.
Can families and groups travel together?
Yes. Explain the number of adults, children and infants, room preferences and any support needs so the team can discuss suitable arrangements.
Can I request a preferred departure airport?
Add the preferred airport to your enquiry. Availability and any price difference can then be checked for the chosen dates.
Can I request a preferred departure airport?
Add the preferred airport to your enquiry. Availability and any price difference can then be checked for the chosen dates.
Which documents should I prepare for Hajj?
Prepare a valid passport, recent photographs and the personal information requested during the booking process. Exact document and health requirements can change, so confirm the current list with the AFA Travel team before travelling.
How are accommodation locations explained?
Ask for the area, approximate distance, realistic walking considerations and any shuttle arrangement.
How are accommodation locations explained?
Ask for the area, approximate distance, realistic walking considerations and any shuttle arrangement.
What do the displayed Ummrah prices include?
The current package cards state the principal inclusions, including the number of nights, accommodation category, flights and visa where shown. Ask the team for the complete current itinerary before booking.
Where can I review the complete Hajj package inclusions and exclusions?
Open the dedicated View Details page for the package and review the Included and Excluded sections together with the written package information before booking.
Can I request different travel dates or hotel options?
Yes. Send your preferred dates, departure airport, budget and room requirements. The team can explain the options currently available.
What documents are normally needed for Hajj?
Requirements may include a valid passport, identity and residency documents, photographs, medical or vaccination information and any documents requested for the confirmed booking.
Can I choose a preferred UK departure airport?
Add your preferred airport to the enquiry. Availability and routing depend on the selected package and travel dates.
Can I discuss mobility or medical needs?
Yes. Share mobility, wheelchair, medical, dietary or medication needs as early as possible so the available arrangements can be explained before booking.
How should I compare hotel distance information?
Review the stated distance, walking time, shuttle arrangement and hotel category together. Ask the team to clarify anything that may affect mobility or access before booking.
What is normally included in an Ummrah package?
The current package card and written proposal should confirm flights, visa arrangements, accommodation, transfers, baggage conditions and any additional services included.
How do I compare hotel categories?
Compare the hotel category together with the location, room arrangement, journey duration, transport, included services and the complete price.
Will I receive visa guidance?
The team can explain the visa support connected with the selected package. Requirements and processes can change, so current information will be confirmed during the enquiry and booking process.
Can I request a specific departure airport?
Add the preferred airport to the enquiry. Availability and any price difference can then be checked for the chosen dates.
When is a deposit required?
Deposit and balance arrangements depend on the package and booking terms. The team will provide the payment schedule before you confirm a booking.
What happens if I need to cancel?
Cancellation terms vary by package and supplier. Read the booking terms supplied for your booking and contact the team as soon as possible.
When is a deposit required?
The amount and deadline should be stated in the written quotation or booking document. Do not make a payment until you have reviewed the package and payment instructions.
How long should my passport remain valid?
Passport validity rules can change. Confirm the current requirement for your journey before booking and again before travel.
What payment information should I keep?
Keep the quotation, booking confirmation, payment receipt and any later written changes to the package.
Can I tell the team about mobility or medical needs?
Yes. Share relevant mobility, health, dietary or assistance requirements in the enquiry form. This helps the team discuss suitable arrangements and any limitations before booking.
How long should my passport be valid?
Passport validity rules depend on the destination and current travel requirements. Check the current requirement for the confirmed journey before booking and again before travel.
Can families travel together?
Use the enquiry form to provide the number of adults, children and infants, along with room preferences. The team can then discuss suitable package options.
Should I carry copies of my documents?
Keep secure paper and digital copies of key travel documents, emergency contacts, prescriptions and the booking confirmation.
Are ground transfers and Ziyarat included?
The package card and detail page show the main transport and Ziyarat information where confirmed. Ask for the complete itinerary before booking.
Can I tell the team about accessibility needs?
Yes. Explain wheelchair use, walking limitations, room requirements, medication or any other support needs before booking so the available options can be discussed.
How can I contact AFA Travel?
Use the telephone, WhatsApp or enquiry buttons on the website. Include your preferred contact method and the team will respond as soon as possible.
What health preparation should I consider?
Speak with an appropriate health professional about personal medical needs and follow the current official travel-health requirements for the journey.
